FAQ

Last updated: June 2026

Is delivery really discreet?

Completely. Every order arrives in plain, unbranded packaging with nothing on the outside indicating the contents or the nature of the shop. Discretion is at the heart of what we do.

How do I pay?

By secure bank transfer at checkout. We don’t accept cards — bank transfer keeps things simple and secure, and your order ships as soon as payment is confirmed.

When will I get my order?

Lagos & Ibadan: same-day delivery on orders placed and paid for before 12 noon.
Other states: 2–5 business days.
We’ll keep you posted on WhatsApp once it’s on the way.

Do you deliver outside Lagos?

Yes, we deliver across Nigeria. All orders are paid for by secure bank transfer.

Are your products body-safe?

Yes. We only stock products made from vetted, body-safe materials. Quality and safety are non-negotiable for us.

Can I return an item?

Unopened, sealed items can be returned within 7 days. For hygiene reasons, opened or used intimate products can’t be returned. If anything arrives damaged or incorrect, we’ll always make it right. All you have to do is contact us within 48 hours.

Is my information private?

Always. We never sell your data, and your order history is strictly confidential. See our Privacy Policy for the full picture.

How do I reach you?

WhatsApp is fastest: 08166478964. Or email hello@cassaayo.com.
We’re happy to help discreetly with anything.